Once your order ships, you'll receive a tracking link by email. You can also view your order status any time by signing in to your account.

Yes. For all orders except Ready-to-Ship items, you have 24 hours from the order date to request a cancellation. Ready-to-Ship orders can be cancelled only before a tracking number is assigned. Email help@mishuuu.com with your order number to cancel.

Check your spam/junk folder first. If you still can't find it, email us at help@mishuuu.com with the name and email used at checkout and we'll resend it.

Please contact the courier directly with your tracking number first, since they'll have the most up-to-date delivery details. If you're still unable to locate your package, email us within 24 hours at help@mishuuu.com and we'll help investigate.

If your order hasn't shipped yet, email help@mishuuu.com immediately with your order number and the corrected address, and we'll do our best to update it before dispatch.

Check our Size Chart for detailed measurements before ordering. If you're between sizes or unsure, email help@mishuuu.com and our team can help you choose.

Ordering the wrong size is treated as a change of mind and is eligible for store credit only (not an exchange or refund to your original payment method). See our Return Policy for full details.

Select styles offer customization at checkout. If you received a customized item that doesn't match your specifications, email us within 48 hours of delivery with your order number and clear photos alongside a measuring tape — note that a difference of up to 1 inch can occur due to variations in measuring methods.

Yes, our Size Chart covers women's, men's, and kids' fits. If you don't see the exact style you need measurements for, reach out to help@mishuuu.com.

We accept American Express, Visa, Mastercard, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay, and PayPal.

Yes. All payments are processed through Shopify's secure, encrypted checkout — we never see or store your full card details.

Currently we do not offer Cash on Delivery. All orders are paid in full at checkout using one of our supported payment methods.

Enter your code in the promo code box at checkout before completing payment. Only one discount code can be applied per order.

We offer duty-free shipping on international orders — in most destinations no import or customs duties apply. If duties are unexpectedly charged, we'll refund 100% of the amount once you share the official paid receipt with us.

Returns must be initiated within 7 days of delivery, and the item must be shipped back to us within 14 days of delivery.

Bridal wear, sarees with stitched blouses, customized/personalized products, pre-draped sarees, and items damaged from misuse are not eligible. Eligible items must be unused, unworn, and in original condition with tags and packaging intact.

We don't offer direct exchanges. Return the eligible item within the return window and place a new order for the size or style you want.

All approved returns are issued as store credit to your Mishuuu account — not back to your original payment method. Please allow 1–3 business days after we receive and inspect your return for the credit to appear. Original shipping, return shipping, customs duties, and any alteration/pre-draping charges are non-refundable.

Yes, as long as it's before a tracking number has been assigned. Once dispatched, cancellation is no longer possible.

Email help@mishuuu.com or call +1 (437) 473-4173. You can also use our Contact page.

We aim to respond to all emails and calls within 24–48 hours.

Yes — reach out to help@mishuuu.com and our team can help you pick the right fit, fabric, or occasion wear.

Every order is quality-checked before it ships, but if something slips through, email help@mishuuu.com within 48 hours of delivery with your order number and clear photos. We'll work with you on the best resolution.

Email us within 48 hours of delivery with your order number, clear photos of the product, and a measuring tape alongside it. Note that a difference of up to 1 inch can occur due to variations in measuring methods.

Every item, including customized pieces, goes through a thorough quality check by our team before it's packed and dispatched.

Standard shipping takes 4–6 business days and Express shipping takes 3–5 business days after your order is processed (orders are typically processed within 1–2 business days). Times may vary due to weather, holidays, customs, or customizations.

Yes, we ship internationally via DHL, FedEx, and UPS, including to the US, UK, EU, Australia, Japan, South Korea, Singapore, UAE, India, and more.

Free standard shipping kicks in above a destination-specific order value (for example, free above CAD $125 within Canada and free above USD $95 in the US) — exact thresholds are shown at checkout. See our Shipping Policy for full details by region.

If a delivery attempt is missed, the courier will typically leave a notice or attempt redelivery. Refusing delivery without prior notice incurs a 75% restocking fee deducted from your refund.

Don't accept it. Take a photo and contact us right away at help@mishuuu.com or +1 (437) 473-4173.

In most destinations, yes — no import or customs duties should apply. In the rare case duties are charged, we refund 100% of the amount once you share the official paid receipt with us.

Yes — visit us at our Brampton, Ontario store: 2575 Steeles Ave E #9, Brampton, ON L6T 5T1, Canada. Call ahead at +1 (437) 473-4173. See our Contact page for hours and directions.

For bulk order inquiries, email help@mishuuu.com with the styles and quantities you're interested in, and our team will get back to you.

Follow us on Instagram and Facebook, or check our New This Week collection regularly.

Visit our Journal for styling tips, trend guides, and outfit inspiration.