Mishuuu's Shipping Policy

At Mishuuu, we work with trusted international logistics partners — DHL, FedEx, and UPS — to deliver your order safely and on time, wherever you are in the world.

1. Order Processing

1.1 Once your order is confirmed, we verify your shipping address and begin processing.

1.2 Orders are typically shipped within 1–2 business days, subject to change due to weather, holidays, item manufacturing, and customizations.

1.3 Orders ship within the estimated timeframe shown at checkout, and always within 14 days of order confirmation.

1.4 If a delay occurs, we'll notify you and give you the option to wait for a new delivery date or cancel for a full refund.

2. Delivery Times

2.1 Standard shipping: 4–6 business days.

2.2 Express shipping: 3–5 business days.

2.3 Delivery times are estimates and may be affected by global conditions, weather, holidays, and custom orders.

3. Shipping Rates

3.1 Exact rates and delivery estimates are shown on the cart and checkout pages and may vary by destination.

3.2 Domestic (Canada) — Standard: CAD $25.00, free above CAD $125. Express: CAD $29.99 flat.

3.3 United States — Standard ("Normal Shipping"): USD $20.00, free above USD $95. Express: CAD $29.99 flat.

3.4 International (UK, EU countries, Australia, Japan, South Korea, Malaysia, Hong Kong, Singapore, UAE, and others) — Standard: CAD $28.99, free above CAD $131 (labeled "add one more item for free shipping" in the admin, but the actual rule is a price threshold). Express: CAD $29.99 flat.

3.5 International Extended (Guyana, Turkey, Lebanon) — Standard: CAD $28.99 flat, no free-shipping tier. Express: CAD $29.99 flat.

3.6 India — Standard: INR 1,999, free above INR 9,100.

4. Duty-Free Shipping

4.1 All Mishuuu orders ship internationally via DHL, FedEx, or UPS.

4.2 We offer Duty-Free Shipping — in most destinations, no import or customs duties should apply.

4.3 If customs duties or taxes are unexpectedly charged, we'll refund 100% of the amount once you share the official paid receipt with us at help@mishuuu.com.

5. Delivery Responsibility & Insurance

5.1 Every order is insured in transit until it reaches your delivery address — if a package is lost in transit, that loss is on us, not you.

5.2 Once the courier confirms "Delivered" at the address provided, responsibility transfers to you. If package theft is a concern in your area, we recommend a secure address or courier pickup point.

5.3 Signature is not required on delivery unless you designate an alternate recipient, in which case their signature serves as proof of delivery.

6. Tampered, Damaged, or Opened Packages

If your package looks tampered with, damaged, or opened, don't accept it. Take a photo and contact us right away at help@mishuuu.com or +1 (437) 473-4173.

7. Special Situations

7.1 Refused Delivery: refusing a delivery without prior notice incurs a 75% restocking fee deducted from your refund.

7.2 Delayed Delivery: weather, customs, or courier disruptions may cause delays; we'll keep you updated by email or SMS.

7.3 Delivered but Not Received: if tracking shows "delivered" but you haven't received your package, contact the courier directly with your tracking number.

8. Returns & Customs Charges

8.1 Shipping fees are non-refundable on returns and exchanges.

8.2 Since we provide duty-free shipping, customs charges on returns are rare. In the unlikely event duties are applied, we'll reimburse you in full once you share the official receipt.

Need Help?

 +1 (437) 473-4173 
help@mishuuu.com