Shipping Information & Delivery Policies

At Mishuuu, we work hard to ensure a smooth and reliable delivery experience for all our customers worldwide.

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🚚 Order Processing & Delivery

• Once your order is confirmed, we will verify your shipping address and begin processing.

• If delivery is not possible to your provided address, our team will contact you to arrange an alternate address.

• We aim to ship orders within the estimated delivery timeframe shown at checkout, and always within 30 days of order confirmation.

• Delivery times may vary due to factors such as customs clearance, logistics delays, or unforeseen circumstances. If a delay occurs, we will notify you and give you the option to continue with a new delivery date or cancel for a full refund.

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🌍 International Shipping & Duty-Free Policy

• All Mishuuu orders are shipped internationally from our warehouses in India via trusted partners such as DHL, FedEx, or UPS.

• We now provide Duty-Free Shipping — meaning no import/custom duties should apply in most destinations.

• If any customs duties or taxes are unexpectedly charged by local authorities, Mishuuu will refund 100% of the amount once you share the official receipt with our support team.

📧 Send receipts for reimbursement to: help@mishuuu.com

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📦 Delivery Responsibility & Insurance

• Every Mishuuu order is insured in transit until it reaches your delivery address. If a package is lost in transit, you will not suffer any loss — Mishuuu bears that responsibility.

• Once the courier confirms “Delivered” status to the address provided, liability transfers to the customer. We cannot be held responsible for lost or stolen packages after delivery confirmation.
  👉 If package theft is a concern in your area, we recommend using a secure work address or courier pickup point.

• If you designate another recipient (e.g., sending a gift), a valid signature at the address will serve as proof of delivery.

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📌 Special Situations

• Refused Delivery: If you refuse delivery without prior notice, a 75% restocking fee will be deducted from your refund.

• Delayed Delivery: External factors such as weather, customs, political disruptions, or courier issues may cause delays. We will provide updates via email/SMS if this happens.

• Delivered But Not Received: If tracking shows the package as delivered but you have not received it, please contact the courier directly with your tracking number for resolution.

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🔄 Returns & Customs Charges

• For returns/exchanges, shipping fees are non-refundable.

• Since we provide duty-free shipping, in rare cases where customs duties are applied, Mishuuu will fully reimburse you in the form of a refund (not just store credit) once you provide the official receipt.